Frequently Asked Questions
Do you service E-bikes?
Yes, we do offer servicing for e-bikes. Our skilled technicians are able to handle various aspects of e-bike maintenance and repair, we also electrify standard bikes. However, please note that due to the specialized nature of e-bikes and the potential risks involved, customers will be required to sign a waiver before any servicing is performed. This waiver is mandated by our insurer to ensure safety and compliance with industry standards.
What types of services do you offer?
Our mobile bicycle repair service offers a wide range of services, including but not limited to:
- Basic tune-ups
- Brake adjustments and repairs
- Gear adjustments
- Tire repairs and replacements
- Chain lubrication and replacements
- Wheel truing
- Installation of new components
Can you handle complex repairs or upgrades?
Absolutely! Our experienced mechanics are equipped to handle a wide range of repairs and upgrades, from basic maintenance to complex overhauls. Feel free to discuss your specific needs with us, and we’ll provide a solution tailored to your requirements.
Do I need to be present during the repair?
It’s entirely up to you whether you’d like to be present during the repair. Our mechanics are fully capable of servicing your bike whether you’re there or not. If you choose to be present, we’re happy to share insights and tips on bike maintenance to help you better understand your bike. However, if you have other commitments or prefer not to be present, you can simply leave your bike in a secure location, and we’ll handle everything for you.
How do I schedule an appointment?
Scheduling an appointment is easy! Simply fill out the form on the “Book an Appointment” section of our website, and one of our mechanics will be in touch with you to confirm the details and arrange a convenient time for the service. It’s a hassle-free process designed to make booking your bike repair as simple as possible.
What forms of payment do you accept?
We accept cash and e-transfer as standard payment methods. Additionally, we also accept credit cards, although please note that credit card transactions will incur an additional fee. We aim to provide multiple payment options to suit your preferences and ensure a convenient experience.
What if the weather turns bad?
While we strive to provide consistent service, inclement weather, such as heavy rain, can pose challenges to our pedal-powered operations. In such situations, prioritizing the safety of our team becomes imperative. We rely on your understanding and cooperation as we navigate these conditions. Please rest assured that we’ll do our utmost to reschedule your appointment promptly, ensuring minimal inconvenience to you.